Management & Supervisory Licenses
£35.00 Plus VAT
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Description
Section 1 - Responsibility of Managers
• What is responsibility
• What are your responsibilities
• High work loads
Section 2 - Financial performance
• What is a budget
• How do I contribute to an annual budget
• Monitoring budget variance
• The budget process
• Budget reports
Section 3 - Achieving organisational goals and objectives
• Reviewing budget performance
Section 4 - Plan Do Check Act
• The Principles of PDCA
Section 5 - Motivating people and teams
• The elements of motivation
• Relationship between effort and performance
Section 6 - Managing Change in the workplace
• Why change?
• Understanding the change process
• How do we un freeze
• The transition process
• Resistance
Section 7 - Communication
• Communication process
• Body language
• The three S’s
• Question types
Section 8 - Disciplinary procedures
• Disciplinary policy
• Why do we need disciplinary procedures?
Section 9 - Equality & Diversity
• Overview of quality & diversity
• Legislation
Section 10 - Customer care
• Customer care overview
• Customer care examples
Section 11 - Dealing with difficult employees
• Difficult employees
• How to handle a difficult employee
• Helping the difficult employee to get back on track
Section 12 - Time management
• Time management introduction
• What is time management?
• Benefits of time management
• Types of time management
• Techniques
Section 13 - Planning and monitoring work
• Resource planning
Section 14 - Effective meetings
• Preparing for meeting
• Conduct a meeting
• Following up after a meeting
• Meeting etiquette
Duration: 6 Hours
